The issue has been successfully resolved, and the service is once again operational. You may have experienced issues with rejections of new templates or not being available across our products
Start (UTC): 29 July 2024 15:26 End (UTC): 29 July 2024 16:01 Impact: Degraded performance when using templates across Conversations, Answers, Moments and Broadcasts, or creating new templates
Posted Jul 29, 2024 - 16:32 UTC
Investigating
We are experiencing issues with our WhatsApp templates processing service on Global (Germany) data center. You may experience issues when using your templates across our products. Our team is already investigating this issue and more information will follow soon.
Posted Jul 29, 2024 - 15:39 UTC
This incident affected: Moments (Global (Europe)), Conversations (Global (Europe)), Answers (Global (Europe)), Channels and Numbers (Global (Europe)), and WhatsApp Business (Global (Europe)).