The incident has been resolved. Start (UTC): 25 May 2025, 11:56 End (UTC): 25 May 2025, 13:43 Impact: Connectivity degradation affecting the India data center.
Posted May 25, 2025 - 13:58 UTC
Update
We are continuing to work on a fix for this issue.
Posted May 25, 2025 - 13:39 UTC
Identified
The issue has been identified as originating from our ISP for the data center. We are currently in contact with them and working on a resolution.
Posted May 25, 2025 - 13:06 UTC
Update
We are continuing to investigate this issue.
Posted May 25, 2025 - 12:43 UTC
Investigating
We are currently experiencing degradation across multiple services in our Indian data center. Our engineering team is investigating the issue, and further updates will follow shortly.
Posted May 25, 2025 - 12:14 UTC
This incident affected: Mobile Push Notifications (India), Mobile Identity (India), Customer Portal Signup/Login (India), People (India), Moments (India), Analyze (India), Conversations (India), Answers (India), Channels and Numbers (India), Other Portal Apps (India), Email (India), Live Chat (India), SMTP (India), RCS (India), Number Lookup (India), WhatsApp Business (India), ChatApps (India), SMPP (India), HTTP API (India), SMS (India), and Voice (India).