We experienced a service degradation affecting WhatsApp templates services in the Global (Europe) datacenter, which caused issues when checking WhatsApp Templates. Start (UTC): 07-11-2025 16:04 End (UTC): 07-11-2025 16:32 Impact: During this period, you may have experienced errors or delays while checking WhatsApp Templates over Portal, and 5xx errors while calling the "/whatsapp/2/senders/{sender}/templates" endpoint via API.
We apologize for any inconvenience this may have caused. Our team has resolved the issue, and our services are now fully operational.
Posted Nov 07, 2025 - 16:32 UTC
This incident affected: WhatsApp Business (Global (Europe)).