We had experienced connectivity issues on our United States data center. The root cause of the issue has been identified as a packet loss that was present in the data center. The incident has been resolved.
Start (UTC): 19 September 10:37 End (UTC): 19 September 11:03 Impact: During this time you might have observed issues with reaching our platform (timeouts) and issues with processing of MMS, RCS, SMS, Email and WhatsApp traffic.
Posted Sep 19, 2025 - 11:31 UTC
This incident affected: MMS (United States), RCS (United States), WhatsApp Business (United States), and SMS (United States).