The issue has been successfully resolved and the Customer Portal login service is once again fully operational.
Start (UTC): 20 October 2026 12:07 End (UTC): 22 October 2026 09:59 Impact: Customer Portal Login
Posted Oct 22, 2026 - 10:07 UTC
Update
We are continuing to work on a fix for this issue.
Posted Oct 22, 2026 - 10:00 UTC
Identified
Investigation of our dedicated team showed that following locations are affected: United Arab Emirates, Global (Europe), Great Britain, Indonesia, United States and Saudi Arabia.
Root cause of the issue was identified and team is actively working on a fix implementation.
Posted Oct 22, 2026 - 09:20 UTC
Investigating
We are currently experiencing degradation of our Customer Portal Login Service hosted on Global (Europe), Indonesia and United States data center. You may experience issues trying to login into Customer Portal. Our dedicated team is already investigating the issue and more updates will follow.
Posted Oct 22, 2026 - 08:51 UTC
This incident affected: Customer Portal Signup/Login (Global (Europe), Great Britain, Indonesia, Saudi Arabia, United Arab Emirates, United States).