Start time (UTC): 16 December 2025 02:04 End time (UTC): 16 December 2025 06:10
Impact: During the incident period, you may experience delays or undelivered Voice traffic, as well as intermittent SMPP connections.
Posted Dec 16, 2025 - 07:02 UTC
Update
Our engineering team is monitoring the situation to reach a resolution on a fix for this issue. We will keep you posted with any new updates
Posted Dec 16, 2025 - 06:25 UTC
Update
We are continuing to monitor the situation and collaborating with the internal team to reach a resolution on a fix for this issue. We will keep you posted with any new updates.
Posted Dec 16, 2025 - 05:22 UTC
Update
We are continuing to investigate this issue.
Posted Dec 16, 2025 - 04:41 UTC
Investigating
We're currently experiencing degradation in our United States data center. You may experience slowness and issues while using the Voice, SIP Trunk, and SMPP related services. Our dedicated team is currently investigating, and we'll share more information in the next update.
Posted Dec 16, 2025 - 04:38 UTC
This incident affected: SMPP (United States) and Voice (United States).