We had an issue with Customer Portal and HTTP API service on Global (Europe) and EU Region-locked data centers. You might have noticed that all HTTP API endpoints were intermittently returning error 500 and increased latency. Also, users may have observed issues with sending Push, SMS and WhatsApp messages over Customer Portal and using Conversations service. The issue has been resolved. Start (UTC): 21 March 2025 07:49 End (UTC): 21 March 2025 09:15 Impact: Error 500 and increased latency on HTTP API endpoints. Issues with sending messages over Customer Portal and Conversations service.
Posted Mar 21, 2025 - 09:32 UTC
This incident affected: SMS (EU Region-locked, Global (Europe)) and HTTP API (EU Region-locked, Global (Europe)).