The issue has been successfully resolved, and the service is now fully operational.
Start (UTC): 10 September 13:12 End (UTC): 10 September 14:58 Impact: You may have experienced intermittent delays and slowness with chats, and access denied errors in the "My Work" view of Conversations. Exchange apps couldn't be fetched or displayed in chatbot builder, and Exchange apps fails during chatbot traffic processing on Answers.
Posted Sep 10, 2025 - 15:43 UTC
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Sep 10, 2025 - 15:08 UTC
Identified
The issue has been identified and our team is applying a fix.
Posted Sep 10, 2025 - 15:01 UTC
Investigating
We are currently experiencing issues with Conversations service over Global (Europe) data center. The issue is currently being investigated and more information will follow in the next update.
Posted Sep 10, 2025 - 14:24 UTC
This incident affected: Conversations (Global (Europe)) and Answers (Global (Europe)).