The issue has been successfully resolved, and the service is now operational again.
Start time (UTC): 03-11-2025 15:06 End time (UTC): 03-11-2025 17:22
Impact: You may have experienced issues with the Customer Portal and delays in Answers, Conversations, Email, Facebook, Instagram Messaging, Live Chat, Mobile App Messaging, Moments, Omni, People, RCS, SMS, Viber, Voice, WhatsApp, and Zalo Services.
Posted Nov 03, 2025 - 18:37 UTC
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Nov 03, 2025 - 18:23 UTC
Update
We are continuing to work on a fix for this issue.
Posted Nov 03, 2025 - 16:59 UTC
Identified
The issue has been identified and our dedicated team is working on the resolution.
More information will follow in next update.
Posted Nov 03, 2025 - 16:00 UTC
Investigating
We're currently experiencing degradation of the Customer Portal hosted on our Indonesia data center.
You may experience slowness and issues while using the Customer Portal and related services. Our dedicated team is currently investigating, and we'll share more information in the next update.
Posted Nov 03, 2025 - 15:31 UTC
This incident affected: Mobile Push Notifications (Indonesia), Customer Portal Signup/Login (Indonesia), People (Indonesia), Conversations (Indonesia), Answers (Indonesia), Other Portal Apps (Indonesia), Email (Indonesia), RCS (Indonesia), Live Chat (Indonesia), SMS (Indonesia), WhatsApp Business (Indonesia), ChatApps (Indonesia), and Voice (Indonesia).