The issue has been successfully resolved and the service is once again operational. You may have experienced issues with starting a new chat session.
Start (UTC): 20 February 2026 10:16 End (UTC): 20 February 2026 12:33 Impact: Mobile users were not able to create a session/start a new chat session
Posted Feb 20, 2026 - 12:43 UTC
Investigating
We are currently experiencing issues with our LiveChat service on EU (Region-locked) data center. You may not be able to create a session/start a new chat session. The issue is currently being investigated and more information will follow in the next update.
Posted Feb 20, 2026 - 12:18 UTC
This incident affected: Live Chat (EU Region-locked).