The issue has been successfully resolved and the service is once again operational. During the incident, users may have experienced failed login attempts after entering the 2FA verification code.
Start (UTC): 14 April 2026 05:21 End (UTC): 14 April 2026 08:03 Impact: Users were unable to use 2FA Authentication
Posted Apr 14, 2026 - 08:51 UTC
Update
We are continuing to investigate this issue.
Posted Apr 14, 2026 - 08:01 UTC
Update
We are continuing to investigate this issue.
Posted Apr 14, 2026 - 07:58 UTC
Investigating
We are currently experiencing issues with 2FA Authentication service over multiple data centers. The issue is currently being investigated and more information will follow in the next update.
Posted Apr 14, 2026 - 07:58 UTC
This incident affected: Customer Portal Signup/Login (Global (Europe), EU Region-locked, Great Britain, India, Indonesia, Pakistan, Qatar, Saudi Arabia, Turkey, United Arab Emirates, United States).