The issue has been successfully resolved and the service is once again operational.
Start (UTC): 10 September 08:42 End (UTC): 10 September 08:59 Impact: Many aspects and functionalities of Conversations service might have been impacted (including auto-assignment, calls, capacity calculation, etc.). The agents might have experienced issues with loading specific conversations and tabs/modules (All Work, My Work, etc.)
Posted Sep 10, 2025 - 09:12 UTC
Investigating
We are currently experiencing issues with Conversations service over Global (Europe) data center. The issue is currently being investigated and more information will follow in the next update.
Posted Sep 10, 2025 - 08:56 UTC
This incident affected: Conversations (Global (Europe)).