We experienced an issue with Viber after they implemented changes on their side that caused messages to include unexpected fields. This affected our text and file content resolution logic.
As a result, all media files were incorrectly processed as text, leading to the loss of attachments.
Posted Oct 13, 2025 - 15:51 UTC
This incident affected: ChatApps (Brazil, EU Region-locked, Global (Europe), Great Britain, Hong Kong, India, Indonesia, Pakistan, Qatar, Saudi Arabia, Turkey, United Arab Emirates, United States).