The issues have been successfully resolved and the affected services are operational again.
Start time: 31 October 15:01 UTC End time: 31 October 17:30 UTC
Impact: Issues with conversations via the WhatsApp channel. Users might have received the error message "More than 24 hours have passed" and were unable to send messages.
Posted Oct 31, 2022 - 17:49 UTC
Update
The team still working on the fix, affected Conversations will be gradually fixed.
Posted Oct 31, 2022 - 16:37 UTC
Identified
The issue has been identified by our engineers and they are working on the fix.
Posted Oct 31, 2022 - 15:40 UTC
Investigating
We are investigating the issue regarding the Conversations over the WhatsApp channel, where the message of more than 24 hours has passed, and is not possible to send messages to end-users. Our engineers are aware of the issue and they are investigating.