The issue has been successfully resolved and the service is once again operational.
Start (UTC): 09 December 05:00 End (UTC): 09 December 15:34
Impact: Issues and delays with the All Work page, and All Conversations view loading, as well as auto-assignment of conversations.
Posted Dec 09, 2024 - 16:04 UTC
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Dec 09, 2024 - 15:51 UTC
Identified
Our dedicated team has identified the cause and it´s working on a fix.
Posted Dec 09, 2024 - 15:12 UTC
Update
Our dedicated development team is continuing the investigation.
Posted Dec 09, 2024 - 14:18 UTC
Investigating
We are currently experiencing issues with Conversations service over EU Region-locked (Germany) data center. The issue is currently being investigated and more information will follow in the next update.
You may notice overall slowness of All Work page and All Conversations view loading, as well as auto-assignment of conversations.
Posted Dec 09, 2024 - 13:50 UTC
This incident affected: Conversations (EU Region-locked).