Multiple locations - Planned maintenance of database infrastructure
Completed
The scheduled maintenance has been completed.
Posted Jun 27, 2024 - 15:09 UTC
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Jun 27, 2024 - 07:00 UTC
Scheduled
We will be conducting routine database patching across multiple data centers, including those in Hong Kong, the United Arab Emirates, and South Africa.
During the process, you may experience brief service disruptions, such as rejected API calls, minor delays in message processing, and occasional errors on the Customer Portal interface. These interruptions are expected to last no longer than 15 minutes per location.
This patching is essential to keep our databases up-to-date and ensure they operate at peak performance.
Start (UTC): 27 June 2024 07:00
End (UTC): 27 June 2024 15:00
Purpose: Database patching
Posted Jun 13, 2024 - 09:02 UTC
This scheduled maintenance affected: SMS (Hong Kong, South Africa, United Arab Emirates), Number Lookup (Hong Kong, South Africa, United Arab Emirates), WhatsApp Business (Hong Kong, United Arab Emirates), SMPP (Hong Kong, South Africa, United Arab Emirates), HTTP API (Hong Kong, South Africa, United Arab Emirates), Voice (Hong Kong, South Africa, United Arab Emirates), SIP Trunk (Hong Kong, South Africa, United Arab Emirates), SMTP (United Arab Emirates), Email (United Arab Emirates), Mobile Push Notifications (United Arab Emirates), Customer Portal Login/Homepage (United Arab Emirates), People (United Arab Emirates), Moments (United Arab Emirates), Analyze (United Arab Emirates), Conversations (United Arab Emirates), Answers (United Arab Emirates), Channels and Numbers (United Arab Emirates), Other Portal Apps (United Arab Emirates), RCS (United Arab Emirates), Live Chat (United Arab Emirates), and ChatApps (United Arab Emirates).