The issue has been successfully resolved and the service is once again operational.
Start (UTC): 20 January 10:15 End (UTC): 20 January 12:09 Impact: Live Chat widget issues and endpoint /livechat/1/widgets/{widgetId}/sessions/{sessionId} reverting HTTP code 500
Posted Jan 20, 2025 - 12:15 UTC
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Jan 20, 2025 - 11:23 UTC
Identified
The issue has been identified and our team is working on applying a fix. Clients may also experience issues with the endpoint /livechat/1/widgets/{widgetId}/sessions/{sessionId} reverting HTTP code 500.
Posted Jan 20, 2025 - 11:01 UTC
Investigating
We are experiencing issues with Live Chat service. You may experience issues with Live Chat widget being unavailable, couldn't be loaded and/or wouldn't appear. Our dedicated engineering team is already investigating the issue and more information will follow.
Posted Jan 20, 2025 - 10:55 UTC
This incident affected: Live Chat (EU Region-locked, Global (Europe), Great Britain, India, Indonesia, Pakistan, Qatar, Saudi Arabia, Turkey, United Arab Emirates, United States).