During the specified timeframe, you may have experienced issues receiving the 2FA verification and reset password link via email for new users.
Start (UTC): 30 April 10:29 End (UTC): 1 May 23:03
Impact: You may have experienced issues receiving the 2FA login access verification code and the email reset password links.
Posted May 01, 2025 - 23:43 UTC
Identified
The issue has been identified and a fix is being implemented.
Posted May 01, 2025 - 22:59 UTC
Update
We are continuing to investigate the issue and more updates will follow soon.
Posted May 01, 2025 - 22:19 UTC
Investigating
We are currently experiencing a degradation affecting our 2FA reset password links for portal login. You may experience issues receiving the 2FA verfication and reset password link via email for new users. Our engineering team is investigating the issue and we will keep you posted with further findings.
Posted May 01, 2025 - 21:48 UTC
This incident affected: Customer Portal Login/Homepage (Global (Europe), India, United States).