The issue has been successfully resolved and the service is once again operational. The issue was caused by a network issue thus affecting all services.
Start (UTC): 14 January 12:18 End (UTC): 14 January 13:16 Impact: Network issue affecting all services.
Posted Jan 14, 2026 - 13:33 UTC
Identified
The root cause of the issue has been identified and we are working towards resolution. More information to follow in the next update.
Posted Jan 14, 2026 - 13:23 UTC
Investigating
We are currently experiencing general issues over Pakistan data center. The scope of the issue is currently being investigated and more information will follow in the next update.
Posted Jan 14, 2026 - 12:29 UTC
This incident affected: MMS (Pakistan), Mobile Push Notifications (Pakistan), Customer Portal Signup/Login (Pakistan), People (Pakistan), Moments (Pakistan), Conversations (Pakistan), Answers (Pakistan), Channels and Numbers (Pakistan), Email (Pakistan), RCS (Pakistan), Live Chat (Pakistan), Integrations (Pakistan), Analyze (Pakistan), Other Portal Apps (Pakistan), ChatApps (Pakistan), Number Lookup (Pakistan), WhatsApp Business (Pakistan), SMPP (Pakistan), SMS (Pakistan), HTTP API (Pakistan), SIP Trunk (Pakistan), and Voice (Pakistan).