The issue has been successfully resolved and the Customer Portal login service is once again fully operational.
Start (UTC): 06 November 2026 23:10 End (UTC): 07 November 2026 04:40
Impact: Customer Portal Login Service hosted on Pakistan data center
Posted Nov 07, 2026 - 05:08 UTC
Update
We are continuing to work on a fix for this issue.
Posted Nov 07, 2026 - 01:23 UTC
Identified
Root cause of the issue was identified and team is actively working on a fix implementation.
Posted Nov 07, 2026 - 00:51 UTC
Investigating
We are currently experiencing degradation of our Customer Portal Login Service hosted on Pakistan data center. You may experience issues trying to login into Customer Portal. Other data centers remain unaffected. Our dedicated team is already investigating the issue and more updates will follow.
Posted Nov 07, 2026 - 00:17 UTC
This incident affected: Customer Portal Signup/Login (Pakistan) and Other Portal Apps (Pakistan).