We will be performing planned maintenance of infrastructure supporting Answers services at our United States data center to improve resilience and performance.
Preventive measures have been implemented to minimize any potential impact. However, during the maintenance window, customers may be temporarily unable to create, edit, or manage chatbot templates, including creating new chatbots from templates. Certain administrative AI configuration updates may also be temporarily unavailable.
Existing chatbots and chatbot traffic are not expected to be affected.
Start (UTC): 03 November 2026 08:00 End (UTC): 03 November 2026 09:00 Purpose: Database migration and infrastructure maintenance
Posted Oct 07, 2026 - 10:43 UTC
This scheduled maintenance affects: Agent Workspace (Inbox) (United States) and Answers (United States).