This is to inform you that we observed an issue with multiple services on our platform. This issue occurred on two separate occasions. Details about start and end times are below.
Start (UTC): 10 May 2024 08:21 End (UTC): 10 May 2024 08:25
Start (UTC): 10 May 2024 10:28 End (UTC): 10 May 2024 11:02
Service impact: You might have noticed that SMS,Email, Omni,Voice,Viber, WhatsApp and MO messages were rejected during the specified periods. Messages sent over Conversations service were also affected.
Posted May 10, 2024 - 09:23 UTC
This incident affected: SMS (Global (Europe)), Email (Global (Europe)), WhatsApp Business (Global (Europe)), ChatApps (Global (Europe)), and Voice (Global (Europe)).