Infobip system status

Infobip system status history

Our status page provides real-time updates on our services.

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Operational

Maintenance

Major Outage

Degraded

Indonesia - Multiple Channels Degradation

Incident Report for Infobip

Resolved

The issue has been successfully resolved and the service is once again operational.
In this regard we can confirm that no traffic is affected as it has been switched to backup solution.

Start (UTC): 11 April 2025 09:15
End (UTC): 11 April 2025 13:57
Impact: You may experienced really short delays when sending the traffic.
Posted Apr 11, 2025 - 14:01 UTC

Identified

The root cause of the issue has been identified and we are working towards resolution. More information to follow in the next update.
Posted Apr 11, 2025 - 13:34 UTC

Investigating

We are currently experiencing general issues over the Indonesia data center. Multiple channels (SMS, WhatsApp, Viber, etc) at Indonesia data center are being affected. You may experience rejected messages. However, our engineering team identified the issue and they are working on it, more information will follow in the next update.
Posted Apr 11, 2025 - 13:19 UTC
This incident affected: Mobile Push Notifications (Indonesia), Customer Portal Login/Homepage (Indonesia), People (Indonesia), Moments (Indonesia), Analyze (Indonesia), Conversations (Indonesia), Answers (Indonesia), Channels and Numbers (Indonesia), Other Portal Apps (Indonesia), Email (Indonesia), RCS (Indonesia), Live Chat (Indonesia), SMTP (Indonesia), SMS (Indonesia), Number Lookup (Indonesia), WhatsApp Business (Indonesia), ChatApps (Indonesia), SMPP (Indonesia), HTTP API (Indonesia), SIP Trunk (Indonesia), and Voice (Indonesia).