Infobip system status

Infobip system status history

Operational

Maintenance

Major Outage

Degraded performance

All Systems Operational
Customer Portal Login/Homepage Operational
Global (Germany) Operational
EU Region-locked (Germany) Operational
Great Britain Operational
India Operational
Indonesia Operational
Saudi Arabia Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
Pakistan Operational
People Operational
Global (Germany) Operational
EU Region-locked (Germany) Operational
Great Britain Operational
India Operational
Indonesia Operational
Saudi Arabia Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
Pakistan Operational
Moments Operational
Global (Germany) Operational
EU Region-locked (Germany) Operational
Great Britain Operational
India Operational
Indonesia Operational
Saudi Arabia Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
Pakistan Operational
Analyze Operational
Global (Germany) Operational
EU Region-locked (Germany) Operational
Great Britain Operational
India Operational
Indonesia Operational
Saudi Arabia Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
Pakistan Operational
Conversations Operational
Global (Germany) Operational
EU Region-locked (Germany) Operational
Great Britain Operational
India Operational
Indonesia Operational
Saudi Arabia Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
Pakistan Operational
Answers Operational
Global (Germany) Operational
EU Region-locked (Germany) Operational
Great Britain Operational
India Operational
Indonesia Operational
Saudi Arabia Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
Pakistan Operational
Channels and Numbers Operational
Global (Germany) Operational
EU Region-locked (Germany) Operational
Great Britain Operational
India Operational
Indonesia Operational
Saudi Arabia Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
Pakistan Operational
Other Portal Apps Operational
Global (Germany) Operational
EU Region-locked (Germany) Operational
Great Britain Operational
India Operational
Indonesia Operational
Saudi Arabia Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
Pakistan Operational
SMS Operational
Brazil Operational
EU Region-locked (Germany) Operational
Global (Germany) Operational
Great Britain Operational
Hong Kong Operational
India Operational
Indonesia Operational
Malaysia Operational
Saudi Arabia Operational
Singapore Operational
South Africa Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
Pakistan Operational
Number Lookup Operational
Brazil Operational
EU Region-locked (Germany) Operational
Global (Germany) Operational
Great Britain Operational
Hong Kong Operational
India Operational
Indonesia Operational
Malaysia Operational
Saudi Arabia Operational
Singapore Operational
South Africa Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
Pakistan Operational
Voice Operational
Bangladesh Operational
Brazil Operational
Colombia Operational
EU Region-locked (Germany) Operational
Global (Germany) Operational
Hong Kong Operational
India Operational
Indonesia Operational
Malaysia Operational
Pakistan Operational
Saudi Arabia Operational
Singapore Operational
South Africa Operational
Sri Lanka Operational
Turkey Operational
Ukraine Operational
United Arab Emirates Operational
United States Operational
Pakistan Operational
Email Operational
Brazil Operational
EU Region-locked (Germany) Operational
Global (Germany) Operational
India Operational
Indonesia Operational
Pakistan Operational
Singapore Operational
United Arab Emirates Operational
United States Operational
RCS Operational
EU Region-locked (Germany) Operational
Global (Germany) Operational
Great Britain Operational
India Operational
Indonesia Operational
Saudi Arabia Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
Pakistan Operational
MMS Operational
Global (Germany) Operational
United States Operational
Pakistan Operational
WhatsApp Business Operational
Brazil Operational
EU Region-locked (Germany) Operational
Global (Germany) Operational
Great Britain Operational
Hong Kong Operational
India Operational
Indonesia Operational
Malaysia Operational
Saudi Arabia Operational
Singapore Operational
United Arab Emirates Operational
United States Operational
Pakistan Operational
ChatApps Operational
Brazil Operational
EU Region-locked (Germany) Operational
Global (Germany) Operational
Great Britain Operational
India Operational
Indonesia Operational
Saudi Arabia Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
Pakistan Operational
Live Chat Operational
EU Region-locked (Germany) Operational
Global (Germany) Operational
Great Britain Operational
India Operational
Indonesia Operational
Saudi Arabia Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
Pakistan Operational
Mobile Push Notifications Operational
Global (Germany) Operational
Great Britain Operational
India Operational
Indonesia Operational
Saudi Arabia Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
Pakistan Operational
USSD Operational
Global (Germany) Operational
Mobile Identity Operational
Brazil Operational
Global (Germany) Operational
India Operational
Integrations Operational
Global (Germany) Operational
Pakistan Operational
SMPP Operational
Brazil Operational
EU Region-locked (Germany) Operational
Global (Germany) Operational
Great Britain Operational
Hong Kong Operational
India Operational
Indonesia Operational
Malaysia Operational
Saudi Arabia Operational
Singapore Operational
South Africa Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
Pakistan Operational
HTTP API Operational
Brazil Operational
EU Region-locked (Germany) Operational
Global (Germany) Operational
Great Britain Operational
Hong Kong Operational
India Operational
Indonesia Operational
Malaysia Operational
Saudi Arabia Operational
Singapore Operational
South Africa Operational
Turkey Operational
United Arab Emirates Operational
United States Operational
Pakistan Operational
Vietnam Operational
SIP Trunk Operational
Bangladesh Operational
Brazil Operational
Colombia Operational
EU Region-locked (Germany) Operational
Global (Germany) Operational
Hong Kong Operational
India Operational
Indonesia Operational
Malaysia Operational
Pakistan Operational
Saudi Arabia Operational
Singapore Operational
South Africa Operational
Sri Lanka Operational
Turkey Operational
Ukraine Operational
United Arab Emirates Operational
United States Operational
SMTP Operational
Brazil Operational
EU Region-locked (Germany) Operational
Global (Germany) Operational
India Operational
Indonesia Operational
United Arab Emirates Operational
United States Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
We will undergo a planned maintenance of our Saudi Arabia data center's People service in the below-specified window. During this activity, brief interruptions (for up to 15 minutes) are possible when performing actions related to viewing and updating data within the People service, as well as services where People integrates (Moments, Conversations, Answers, Mobile messaging).

Start (UTC): 04 April 2024 09:00
End (UTC): 04 April 2024 14:00
Purpose: People service upgrade and optimization

Posted on Mar 19, 2024 - 13:54 UTC
Within the below specified timeframe, we will undergo a planned maintenance procedure with the goal of optimizing our India Data Center's networking infrastructure.

Start (UTC): 09 April 2024 19:00
End (UTC): 09 April 2024 22:00
Purpose: Network infrastructure optimization

While not expected, connectivity interruptions of up to a cumulative of 15 minutes are possible for hosted services within the maintenance time window.

Posted on Mar 26, 2024 - 12:59 UTC
We will be performing automatic renewal of our SSL certificate *.email-api-in.infobip.com, timeframe:
- Start (UTC): 29 April 14:00
- End (UTC): 29 April 20:00


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.

Posted on Feb 23, 2024 - 14:07 UTC
We will be performing automatic renewal of our SSL certificate *.email-api-us.infobip.com, timeframe:
- Start (UTC): 29 April 14:00
- End (UTC): 29 April 20:00


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.

Posted on Feb 23, 2024 - 14:09 UTC
We will be performing automatic renewal of our SSL certificate *.email-api.infobip.com, timeframe:
- Start (UTC): 29 April 14:00
- End (UTC): 29 April 20:00


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.

Posted on Feb 23, 2024 - 14:06 UTC
We will be performing automatic renewal of our SSL certificate *.api-sa2.infobip.com, timeframe:
- Start (UTC): 13 May 14:00
- End (UTC): 13 May 20:00


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.

Posted on Mar 07, 2024 - 00:23 UTC
We will be performing automatic renewal of our SSL certificate *.api-id1.infobip.com, timeframe:
- Start (UTC): 13 May 14:00
- End (UTC): 13 May 20:00


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.

Posted on Mar 07, 2024 - 00:25 UTC
We will be performing automatic renewal of our SSL certificate *.api-jb.infobip.com, timeframe:
- Start (UTC): 03 June 14:00
- End (UTC): 03 June 20:00


No action is required, unless you do any of the following:
- Pin our leaf certificate

If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use.

For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption.

Should you need any additional assistance in regard to this activity,
please contact our support at support@infobip.com.

Posted on Mar 28, 2024 - 00:49 UTC
Past Incidents
Mar 29, 2024
Completed - The scheduled maintenance has been completed.
Mar 29, 07:38 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 29, 07:00 UTC
Scheduled - We will be performing a database migration which will affect the Customer Portal Analyze module on the Global (Germany) data center. During the maintenance, it will not be possible to generate new reports or export FTP/SFTP reports. Note that you may still create new reports, although they will be generated after the specified timeframe.

Start (UTC): 29 March 2024 07:00
End (UTC): 29 March 2024 07:30
Purpose: Infrastructure optimization

Mar 15, 11:26 UTC
Mar 28, 2024
Resolved - The previously identified issues at our Malaysia data center have been successfully resolved, and we can confirm that our the services are once again operational.
During the specified timeframe, issues could have been noticed while submitting traffic towards our platform.

Start (UTC): 03.28.2024 07:52 UTC
End (UTC): 03.28.2024 09:54 UTC

Impact: Users might have experienced issues upon utilizing our SMS, Number lookup, Voice, and WhatsApp services over API, SMPP, and SIP.

Mar 28, 10:22 UTC
Update - We are continuing to investigate this issue. We will share more information soon.
Mar 28, 09:09 UTC
Investigating - We are observing traffic processing issues on our Malaysia data center. Our engineers are currently investigating the issue. More information will be shared soon.
Mar 28, 08:39 UTC
Resolved - The issue has been successfully resolved, and the RCS service is once again operational.

Start (UTC): 28 March 2024 06:02
End (UTC): 28 March 2024 07:42

Impact: Client may have experienced RCS messages being rejected

Mar 28, 08:02 UTC
Investigating - We are currently experiencing issues with the RCS service over the India data center. You may experience issues on delivery of RCS messages. Our team is currently investigating the issue and more information will be provided in the next update.
Mar 28, 06:36 UTC
Completed - The scheduled maintenance has been completed.
Mar 28, 06:12 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 28, 06:00 UTC
Scheduled - We will undergo a planned maintenance of the Voice service database hosted on our Global (Germany) data center. You may be unable to create new Recordings or fetch Calls data for up to a few minutes during the specified window.

Start (UTC): 28 March 2024 06:00
End (UTC): 28 March 2024 06:10
Purpose: Infrastructure upgrade

Mar 14, 10:21 UTC
Mar 27, 2024
Resolved - The disruptions reported by Meta affecting our WhatsApp service have been successfully resolved and the service is once again fully operational.

Start (UTC): 27 March 02:57
End (UTC): 27 March 04:11
Impact: Degradation of WhatsApp traffic

Mar 27, 06:58 UTC
Monitoring - Meta confirmed that the issue is resolved.
We are still monitoring the traffic on Infobip side.

We will keep you posted if there is any updates.

Mar 27, 05:42 UTC
Investigating - We are observing a degradation on WhatsApp traffic and you may experience issues on WhatsApp message delivery.
Meta's engineers are working on restoring the service.

Meta Status Page link here: https://metastatus.com/whatsapp-business-api

Mar 27, 03:28 UTC
Mar 26, 2024

No incidents reported.

Mar 25, 2024
Resolved - We experienced issues with our Conversations service on multiple data centers, but the issue has been successfully resolved and the service is once again operational.
Start (UTC): 25 March 2024 16:19
End (UTC): 25 March 2024 16:55
Impact: You may have observed errors or delays while loading the pages on Conversations module.

Mar 25, 17:01 UTC
Mar 24, 2024

No incidents reported.

Mar 23, 2024
Resolved - The previously identified issues at our Pakistan data center have been successfully resolved, and we can confirm that our systems are now fully recovered. The service is once again operational.

Start (UTC): 03.23.2024 05:00 UTC
End (UTC): 03.23.2024 05:45 UTC

Mar 23, 06:01 UTC
Investigating - Please note that we're currently experiencing a general connectivity issue with our Pakistan data center. Clients utilizing hosted services may experience irregularities in sending traffic, delays, and issues in receiving delivery reports. We're currently investigating the issue and keep you updated.
Mar 23, 05:36 UTC
Mar 22, 2024
Resolved - The issue has been resolved.
Start (UTC): 22 March 2024 11:56
End (UTC): 22 March 2024 13:40
Impact: You may observe delays in the functionality of Answers service and that Chat Bots are not responding to end users.

Mar 22, 13:49 UTC
Update - We are continuing to investigate this issue.
Mar 22, 13:15 UTC
Investigating - We are currently experiencing an issue with our Answers service.
Start (UTC): 22 March 2024 11:56
Impact: You may observe delays in the functionality of Answers service and that Chat Bots are not responding to end users.

Mar 22, 12:47 UTC
Completed - The scheduled maintenance has been completed.
Mar 22, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 12:00 UTC
Update - The scheduled SSL certificate renewal of the api-br.infobip.com endpoint has been successfully completed.
The renewal of the *.api-br.infobip.com will be performed on 22 March as initially scheduled.

Mar 4, 15:00 UTC
Update - SSL certificate renewal of the api-br.infobip.com endpoint will begin as scheduled in 60 minutes.
Mar 4, 13:00 UTC
Scheduled - We will be performing a renewal of the api-br.infobip.com and *.api-br.infobip.com endpoint SSL certificates. The renewals will be performed separately for each endpoint, during the following timeframes:

api-br.infobip.com
Start (UTC): 04 March 2024 14:00
End (UTC): 04 March 2024 15:00

*.api-br.infobip.com
Start (UTC): 22 March 2024 12:00
End (UTC): 22 March 2024 13:00

The new certificate will have an updated intermediate certificate in its chain of trust, therefore, customers who manually import Certificate Authorities (CA) or pin leaf certificates might be required to update their collection of trusted certificate authority (CA) certificates to trust certificates signed by "RapidSSL TLS RSA CA G1" (serial number: 14816627491795588044059060260691382010).

Should you need the certificate or any additional assistance in regard to this activity, please contact our support at support@infobip.com.

Jan 29, 11:25 UTC
Mar 21, 2024

No incidents reported.

Mar 20, 2024
Resolved - The issue has been successfully resolved and the service is once again operational.

Start (UTC): 20 March 12:37
End (UTC): 20 March 12:53
Impact: Users might have experienced issues with loading the homepage on our Portal.

Mar 20, 13:24 UTC
Investigating - We are experiencing a degradation of our Customer portal services. You might receive an unexpected error when trying to access your
homepage on our Portal.

Mar 20, 13:19 UTC
Completed - The scheduled maintenance has been completed.
Mar 20, 09:06 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 08:00 UTC
Scheduled - We will be performing a patching process of databases utilized by the Integrations services hosted at our Global (Germany) data center.

Throughout the maintenance period, there is a possibility of encountering intermittent errors when attempting to utilize the Oracle Cx Marketing or the Oracle Eloqua integrations.

Start: 20 March 2024 08:00 UTC
End: 20 March 2024 09:00 UTC
Purpose: Database upgrade and optimization

Mar 5, 13:52 UTC
Mar 19, 2024
Completed - The scheduled maintenance has been completed and all systems are fully operational.
Mar 19, 13:07 UTC
Verifying - Our team is currently verifying all the systems that underwent maintenance and further updates will follow soon.
Mar 19, 12:46 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 12:00 UTC
Scheduled - We will be performing a patching process of Mobile Identity databases hosted at our Global (Germany) data center.
Throughout the maintenance period, there is a possibility of encountering intermittent errors, such as EC_INTERNAL_ERROR, when attempting to utilize the Mobile Identity service. These errors may occur as our team executes crucial steps of the activity.

Start: 19 March 2024 12:00 UTC
End: 19 March 2024 12:30 UTC
Purpose: Database upgrade and optimization

Mar 5, 13:15 UTC
Mar 18, 2024
Completed - The scheduled maintenance has been completed and all systems are fully operational.
Mar 18, 14:16 UTC
Verifying - Our team is currently verifying all the systems that underwent maintenance and further updates will follow soon.
Mar 18, 12:02 UTC
Update - The patching is still in progress and is estimated to continue for up to one more hour. Updates will be provided as necessary.
Mar 18, 09:58 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 09:00 UTC
Scheduled - We will be performing a patching process of multiple databases hosted on our Global (Germany) data center. During the maintenance window, a few minutes of downtime or degraded performance is expected for a varied range of services hosted on the data center.

Start: 18 March 2024. 09:00 UTC
End: 18 March 2024. 10:00 UTC
Purpose: Upgrade and optimization

Feb 20, 08:49 UTC
Mar 17, 2024
Resolved - The issues have been successfully resolved and the service is once again operational.
During the specified timeframe, submitted Viber traffic was unsuccessful with the error code 7081 being reverted.

Start (UTC): 17 March 09:41
End (UTC): 17 March 19:30
Impact: Viber traffic undelivered with error code 7081

Mar 17, 19:40 UTC
Update - The investigation with the provider is ongoing. We will continue posting updates as new information is discovered.
Mar 17, 17:02 UTC
Update - We are in the process of investigating the problem with the provider.
More relevant information will follow in the next update.

Mar 17, 13:11 UTC
Investigating - We are currently experiencing rejected messages over Viber For Business messaging.
Customers may experience their messages failing to deliver with error code 7081.
The issue is being investigated and more information will follow soon.

Mar 17, 12:15 UTC
Mar 16, 2024

No incidents reported.

Mar 15, 2024
Completed - The scheduled maintenance has been completed.
Mar 15, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 15, 09:00 UTC
Update - The scheduled SSL certificate renewal of the api-in.infobip.com endpoint has been completed.
The renewal of the *.api-in.infobip.com endpoint will be performed on 22 March as scheduled.

Mar 4, 14:00 UTC
Scheduled - We will be performing a renewal of the api-in.infobip.com and *.api-in.infobip.com endpoint SSL certificates.
The renewals will be performed separately for each endpoint, during the following timeframes:

api-in.infobip.com
Start (UTC): 04 March 2024 13:00
End (UTC): 04 March 2024 14:00

*.api-in.infobip.com
Start (UTC): 15 March 2024 09:00
End (UTC): 15 March 2024 10:00

The new certificate will have an updated intermediate certificate in its chain of trust, therefore, customers who manually import Certificate Authorities (CA) or pin leaf certificates might be required to update their collection of trusted certificate authority (CA) certificates to trust certificates signed by "RapidSSL TLS RSA CA G1" (serial number: 14816627491795588044059060260691382010).

Should you need the certificate or any additional assistance in regard to this activity, please contact our support at support@infobip.com.

Jan 29, 12:30 UTC