The issue has been successfully resolved and the service is once again operational.
Start (UTC): 31 January 05:00 End (UTC): 1 February 14:07 Impact: Email tracking service
Posted Feb 01, 2023 - 14:21 UTC
Monitoring
The fix has been deployed and we are currently monitoring the service performance.
Posted Feb 01, 2023 - 14:09 UTC
Identified
After closer investigation, URL shortener service was not impacted (SMS and WhatsApp were not affected), limiting this matter only to Email tracking service. We will share more details in the next update.
Posted Feb 01, 2023 - 13:45 UTC
Investigating
We are currently experiencing issues with email tracking and URL shortening service on our EMEA (DE) data center. The scope of the issue is currently being investigated, and more information will follow in the next update.